Contact Information

At SkySleeper, we genuinely care about your experience. Whether you have a question about our products, need help with an order, or simply want to get in touch, we’re always happy to hear from you.

Customer Support

Email: hello@skysleeper.com

Our customer support team is here to help and aims to respond to all enquiries within 24 hours on business days.

Frequently Asked Questions

Looking for a quick answer? Our FAQs page covers common questions around shipping, returns, and product care. You may find what you need right away.

Social Media

Stay connected with SkySleeper for updates, travel inspiration, and behind-the-scenes moments. You’re welcome to message us on any of our platforms:

• Instagram
• TikTok
• Facebook

Mailing Address

If you need to send something by post, please contact our customer support team first and we’ll provide the relevant details.

Business Enquiries

For collaborations, partnerships, or wholesale enquiries, please email
hello@skysleeper.com
and include “Business Enquiry” in the subject line.

Feedback

We’re always open to feedback and suggestions. Your thoughts help shape the future of SkySleeper, and we truly appreciate you taking the time to share them.

Thank you for choosing SkySleeper. We look forward to supporting you and being part of your journey - wherever you’re headed next.

At SkySleeper, we want you to feel confident in your purchase. If you’re not completely satisfied, we’re here to help.

30-Day Returns

We offer a 30-day return window from the date your order is delivered. If for any reason you’re not satisfied with your SkySleeper product, you may request a return within this period.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition
• The item must be returned in its original packaging
• Proof of purchase is required

Change of Mind Returns

If you’ve changed your mind, you’re welcome to return your item within 30 days, provided it meets the conditions above.

Please note:

• Return shipping costs are the responsibility of the customer
• Original shipping fees are non-refundable

Refunds

Once your return is received and inspected, we’ll notify you of the outcome.

If approved:

• A refund will be issued to your original payment method
• Refunds are processed within 5–7 business days after approval
• Processing times may vary depending on your bank or payment provider

Exchanges

If your item arrives faulty or damaged, we’re happy to offer an exchange or replacement at no additional cost. Please contact us within 7 days of receiving your order and include photos of the issue.

Faulty or Damaged Items

If you receive a product that is faulty, damaged, or incorrect, please email us at hello@skysleeper.com as soon as possible. We’ll make it right in line with Australian Consumer Law.

Items Not Eligible for Return

For hygiene reasons, we are unable to accept returns if the product:

• Has been worn or used
• Shows signs of wear, damage, or alteration
• Is not returned in its original packaging

How to Request a Return

To start a return, please email hello@skysleeper.com with:

• Your order number
• The reason for return
• Photos (if the item is faulty or damaged)

Our team will guide you through the next steps.

Questions?

If you have any questions about our refund policy or need help with a return, please don’t hesitate to contact us at hello@skysleeper.com.

Shipping Rates

We offer flat-rate shipping on all orders:

Australia

• Standard shipping: $12 AUD flat rate
• Express shipping: $15 AUD flat rate
• Free shipping on orders over $150 AUD

International

• Standard international shipping: $20 AUD flat rate
• Free international shipping on orders over $150 AUD

Shipping options and costs are displayed at checkout.

Order Processing

Orders are processed within 1–3 business days, excluding weekends and public holidays.

Once your order has been dispatched, you’ll receive a confirmation email with tracking information.

Estimated Delivery Times

Delivery times are estimates only and may vary depending on location and courier services.

Australia

• Standard delivery: approximately 3–7 business days
• Express delivery: approximately 1–3 business days

International

• Standard delivery: approximately 7–14 business days

Tracking Your Order

Once your order has been shipped, you’ll receive a tracking link via email to monitor your delivery.

Duties, Taxes & Customs (International Orders)

International orders may be subject to customs duties, taxes, or additional fees imposed by local authorities. These charges are the responsibility of the customer and are not included in your order total.

Incorrect Address or Delivery Issues

Please ensure all shipping details are entered correctly at checkout. SkySleeper cannot be held responsible for delays or lost parcels due to incorrect or incomplete address information.

If an order is returned to us due to an incorrect address, additional shipping fees may apply to resend the order.

Lost or Delayed Parcels

If your parcel appears delayed or hasn’t arrived within the estimated timeframe, please contact us at hello@skysleeper.com and we’ll assist where possible.

Questions?

For any shipping-related questions, feel free to reach out to us at hello@skysleeper.com.

At SkySleeper, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit or make a purchase from our website.

Personal Information We Collect

When you visit our website, we may collect certain information about your device, including:

• Your web browser, IP address, time zone, and cookies installed on your device

When you make a purchase or attempt to make a purchase, we collect personal information such as:

• Your name
• Billing and shipping address
• Email address
• Phone number
• Payment details (processed securely by third-party payment providers)

We refer to this information as Personal Information.

How We Use Your Personal Information

We use your personal information to:

• Process and fulfil your orders
• Communicate with you about your purchase
• Provide customer support
• Screen orders for potential fraud or risk
• Improve and optimise our website and services
• Send marketing communications (only if you have opted in)

Sharing Your Personal Information

We share your personal information with trusted third parties to help us operate our business, including:

• Payment processors
• Shipping and fulfilment providers
• Email marketing platforms
• Website analytics services (such as Google Analytics)

These third parties only use your information to perform services on our behalf.

Marketing Communications

If you opt in to receive marketing emails from us, we may send you updates, promotions, and product information. You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

Cookies

Our website uses cookies to improve your browsing experience and help us understand how customers use our site. You can choose to disable cookies through your browser settings, however this may affect site functionality.

Data Security

We take reasonable steps to protect your personal information and use secure systems and trusted providers to safeguard your data. However, no method of transmission over the internet is completely secure.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request corrections to your information
• Request deletion of your personal data, where applicable

To exercise any of these rights, please contact us using the details below.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Updates will be posted on this page.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

Email: hello@skysleeper.com

This website is operated by SkySleeper. Throughout the site, the terms “we”, “us” and “our” refer to SkySleeper. By accessing or using our website and purchasing from us, you agree to be bound by the following Terms of Service.

Please read these terms carefully before using our website.

Online Store Terms

By using this site, you confirm that you are at least the age of majority in your state or country of residence, or that you have given consent for any minor dependants to use this site.

You agree not to use our products or website for any unlawful or unauthorised purpose.

Products & Availability

All products are subject to availability. We reserve the right to:

• Limit quantities of any products
• Discontinue products at any time
• Modify or update product descriptions and pricing without prior notice

We make every effort to display product colours and details accurately, however we cannot guarantee exact accuracy across all devices.

Pricing & Payments

All prices are listed in AUD unless stated otherwise.

We reserve the right to change prices at any time. Payment must be received in full before orders are processed and dispatched.

We use secure third-party payment providers to process transactions. SkySleeper does not store or have access to your payment details.

Shipping & Delivery

Shipping times provided are estimates only. SkySleeper is not responsible for delays caused by courier services, customs processing, or factors outside our control.

For full details, please refer to our Shipping Policy.

Returns & Refunds

Returns and refunds are handled in accordance with our Refund Policy. Please review this policy before making a purchase.

Accuracy of Information

While we strive to ensure all information on our website is accurate and up to date, we do not guarantee that content is free from errors, omissions, or inaccuracies. We reserve the right to correct any errors at any time without prior notice.

Intellectual Property

All content on this website — including text, images, logos, graphics, and designs — is the property of SkySleeper and may not be copied, reproduced, or used without our prior written permission.

Limitation of Liability

To the fullest extent permitted by law, SkySleeper shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

Nothing in these Terms limits your rights under Australian Consumer Law.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of any third-party sites.

Changes to These Terms

We reserve the right to update or replace these Terms of Service at any time. Changes will be effective immediately upon posting on this page.

Governing Law

These Terms of Service are governed by the laws of Australia.

Contact Information

If you have any questions about these Terms of Service, please contact us at:

Email: hello@skysleeper.com